Dispatch open — 24 / 7 / 365
Serving Long Island & all five boroughs
Call 1-800-845-8513
A Biotech Recovery technician walking to the front door of a Long Island home from an unmarked white van
24/7 Emergency Response · Long Island & NYC

After the worst day,we make it safe again.

Biotech Recovery is a Long Island biohazard remediation team. Crime and trauma scenes, unattended deaths, hoarded homes, hazardous waste and regulated medical waste: cleaned, disinfected, documented and disposed of properly. In unmarked vehicles. At any hour.

24/7/365
Dispatch, every day
Nassau & Suffolk
Plus all five boroughs
Unmarked
Discreet arrival, always
Documented
Scope, disposal, paperwork
How it works

How a job actually runs.

Four stages, the same on every job, so you always know where things stand.

A Biotech Recovery coordinator taking an emergency call at her desk

Call & triage

The phone is answered by someone who can send a crew. We ask what has happened, where the property is, and how soon you need us there.

Technicians entering a home with equipment and containment sheeting already in place

On-site assessment

We walk the space, identify the affected and adjacent areas, and set containment. You get a written scope and a fixed price before anyone starts work. The assessment itself is free.

Two technicians in protective equipment decontaminating a kitchen

Remediation

Carpet, padding, subfloor and drywall come out if they cannot be decontaminated. Everything that stays is cleaned and disinfected, and the odor is treated at source.

A technician recording a final walkthrough in a fully restored bedroom

Verification & disposal

A final walkthrough with you, waste transported and disposed of through permitted channels, and documentation handed over for your records or your insurer.

Why Biotech Recovery

Why people call us back.

Most of it comes down to turning up when we said we would and handling the property like somebody lives there.

  • We answer, at any hour

    Deaths and accidents do not keep business hours, so the line is staffed at all of them.

  • Unmarked and quiet

    No branding on the vans, nothing on the lawn, and no conversations at the door.

  • Handled like it is someone’s home

    Anything worth keeping is set aside and handed back. Possessions belong to somebody.

  • Paperwork that holds up

    Scope, materials, disposal manifests. You get records, and so does your insurer.

  • Free assessment, fixed scope

    We price the job before starting it, and the number does not move halfway through.

A Biotech Recovery coordinator on the phone, taking notes during an emergency call
Emergency calls are answered in-house, at any hour
By the numbers

Where we reach.

24/7
Dispatch, every day of the year
7
Counties & boroughs covered end to end
100%
Arrivals in unmarked vehicles
$0
Cost of the on-site assessment
Testimonials

In their words.

These are the notes people sent us afterwards.

“Noah entered this world in the Toyota Sequoia and thanks to all of the hard work of Biotech Recovery, we got to bring him home in the same truck only 2 days later.”
Jackie & Mike Monaco
Vehicle remediation
“Thank you again for the quality of your cleaning service and the integrity of you and your team regarding my parent’s possessions.”
Paul S. Bartek
Estate & hoarding cleanup
“Your compassion and professionalism were exemplary.”
Bruce M. Walter
Trauma scene cleanup
“I will be recommending your company and services to anyone else who is facing similar circumstances.”
Tami Delauro
Director, Center for Elder Services
“The Bio Tech team was so pleasant and easy to work with and helped me with an overwhelming task.”
Virginia Will
Hoarding cleanup

Need us today?

We will talk you through what happens next before you commit to anything.

1-800-845-8513
An unmarked Biotech Recovery van parked outside a suburban Long Island home
An unmarked van outside a home in Suffolk County
Where we work

All of Long Island. All five boroughs.

We dispatch from Ronkonkoma and cover Nassau and Suffolk counties end to end, plus New York City. If you are not sure whether you are in range, call and ask. The answer is usually yes.

All service areas

FAQ

Questions people ask us

Do you really answer the phone at 3am?
Yes. Someone is on the line at every hour of the day, weekends and holidays included. Most emergency calls finish with a crew booked.
Will the neighbors know?
Our vans carry no signage and we put nothing on the lawn. Crews wear nothing branded on the approach and do not discuss the job at the door. Where the property allows it, equipment is staged out of sight.
Is this covered by insurance?
Biohazard remediation is frequently covered under homeowners, renters or commercial property policies, and vehicle remediation is often covered under comprehensive auto. We document the scope, materials and disposal so your carrier has what it needs. Coverage always depends on your specific policy. We will tell you what we think a claim looks like before you commit.
Can family clean this up themselves?
We would not recommend it. Blood and other potentially infectious material can carry bloodborne pathogens that survive on surfaces, household cleaners do not reliably neutralize them, and contaminated material cannot legally go in your curbside bin. Beyond the health risk, cleaning the scene is rarely something anyone should have to do to their own home.
How quickly can you get here?
It depends where you are and what is already running. We dispatch from Ronkonkoma and cover Nassau, Suffolk and all five boroughs. You will get an arrival window on the call.
What does it cost?
Every scene is different, so we do not publish a flat rate. We assess on site, at no charge, and give you a written scope and price before any work begins. There are no surprise line items afterwards.
Get in touch

Tell us what you are dealing with.

If it is urgent, call and you will get a person right away. If it is not, this form reaches the same team and we will come back to you quickly.

24/7 Emergency line
1-800-845-8513
Based in
Ronkonkoma, NY 11779
Serving
Nassau & Suffolk counties, and all five NYC boroughs

This form is not monitored overnight. For emergencies call 1-800-845-8513

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